Refund policy
Refund & Returns Policy
Last updated: April 1, 2026
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Returns and Refunds
You may return most items within 30 days of delivery for a refund or exchange.
Items must be unused, in original condition, and returned with all original packaging.
To initiate a return, please contact us at support@royalopticsusa.com with your order number.
Refund Process
- Refunds are issued to the original payment method.
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable, unless the return is due to our error (incorrect or defective item).
- Return shipping costs are the responsibility of the customer, except where the item is faulty or incorrect, or where required by applicable consumer protection laws.
Exceptions (Non-Refundable Items)
- Custom-made or personalised items.
- Digital downloads, gift cards, or software.
- Final sale items (clearly marked at the time of purchase).
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We will cover the return shipping costs and offer a replacement or a full refund, in accordance with applicable consumer protection laws.
Additional Notes
We reserve the right to refuse returns that do not meet the conditions outlined above.
Refund & Returns Policy
Last updated: 2 February 2026
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Returns and Refunds
You may return most items within 30 days of delivery for a refund or exchange.
Items must be unused, in original condition, and returned with all original packaging.
To initiate a return, please contact us at support@royalopticsusa.com with your order number.
Refund Process
- Refunds are issued to the original payment method.
- Refunds are processed within 5–10 business days after we receive and inspect the returned item.
- Original shipping fees are non-refundable, unless the return is due to our error (incorrect or defective item).
- Return shipping costs are the responsibility of the customer, except where the item is faulty or incorrect, or where required by applicable law.
Exceptions (Non-Refundable Items)
- Custom-made or personalised items.
- Digital downloads, gift cards, or software.
- Final sale items (clearly marked at the time of purchase).
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We will cover the return shipping costs and offer a replacement or a full refund, in accordance with applicable U.S. consumer protection laws.
Additional Notes
We reserve the right to refuse returns that do not meet the conditions outlined above.